Frequently Asked Questions
For help answering your questions, please see the list of frequently asked questions at right. If you have a question you don't see listed, or need further assistance, please call us at 508-660-1388
What are your payment methods?
We accept MasterCard and Visa.
I am having trouble processing my order. Can you help?
If you would like assisstance, please call us at 508.660.1388.
What are your shipping policies?
We ship throughout the United States and Canada. Our carrier is UPS. We ship Ground via the website. 2nd Day Air is available. Please contact us for rates.
Can I return products? How?
Absolutely. We offer a 30-Day Money Back Guarantee on all of our products. Simply call us at 508.660.1388 within 30 days of your order. We will give you a shipping address to return the product. Once we receive the product, we will issue a refund. Please note that you are responsible for all shipping costs.
Are these pads really better than the pads I am wearing now?
Farrell pads absorb more impact that other hockey pads, which greatly reduces your chances of getting injuries like shoulder separations. They are also more flexible than other pads, which allows you to have greatly increased freedom of movement. Farrell pads wick moisture away, let heat out and let cooling air in, which will increase your stamina in game. It’s like wearing a bulky sweatshirt rather than a rigid outer frame when you play, and it protects you better.
Are the pads really machine washable?
Yes, they can be machine washed, but HANG DRY ONLY, DO NOT PLACE IN DRYER. To wash, take off caps and plates and wash in cold water with a mild detergent.
How should the movable plates be arranged for best protection?
The shoulder caps should slightly overlap the front chest plates to protect the collarbone, the back plates should be positioned over the shoulder blades and the lower back plate should rest in the small of the back. Bicep plates should be positioned directly above the elbow pad with about 1” (25mm) of space between. Some senior, non-checking, leagues play without plates and caps attached.
I don’t see any cubes in front of the sternum, is that area protected?
Yes, there is a sewn-in plate in the black strip in the center.
Can a hockey stick or puck hit in between the cubes?
The cubes are spaced close enough together so that a puck or stick shaft cannot fit between them.
Why don’t I see Farrell pads on NHL and college players?
Although the pads are in use throughout NHL, college teams and Major Junior leagues, licensing deals between those organizations and name brand manufacturers restrict the use of equipment, which is visible in games to only the licensed brands. Look for Farrell showing under jerseys during fights and scoring celebrations.
Why haven’t I heard of Farrell before this?
Farrell pads have been in use at all levels for five years, but have only been available to local retailers in New England. Starting in 2007, the pads will be available at select Pro Shops across the US and Canada.
Are these pads protective enough to play at high levels?
Yes, we’re getting good support from players and equipment managers in the NHL, college and Major Juniors.
How long do the pads last?
It depends on your play style. Farrell pads are very durable and some are starting their fourth season in leagues and college teams.
How do the pads hold up in fights?
Fights happen in hockey, and Farrell pads took that into consideration in the design. The flexible construction and Velcro fasteners tear away if held by an opponent in a fight so the pads cannot be used as a hold-point. This gives our players a distinct advantage should a fight break out. We’ve heard that body shots don’t seem to hurt as much with our pads as well
Home | Retailers | Contact Us | History | FAQ
Copyright © 2011